Comments on: Trek France http://www.francethisway.com/wp/trek-france/2009/10/ Living in France and daily life for a UK expat in the French blog! Thu, 24 May 2012 13:33:13 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Boris http://www.francethisway.com/wp/trek-france/2009/10/comment-page-1/#comment-16092 Boris Sat, 14 Nov 2009 05:59:09 +0000 http://www.francethisway.com/wp/?p=1349#comment-16092 Update at 14th November 2009 Collected the bike!!! Yes, much longer than the advertised 30 day maximum but it's time to award some points to Trek France and/or the shop (I'm not sure which is responsible). When I collected the bike the Ultegra gears had been upgraded to the 2010 version (several hundred euros more expensive than the 2009 version originally selected and on which the bike price was based), and they threw in a free pair of carbon fibre pedals, and they apologised a lot and were very nice about the delay. Trust me, this is a great leap forward from other customer service problems I have had where no effort whatsoever is made to put things right. So Trek France have been honorably discharged from the 'poor customer service' list! Only problem now? Today it's windy and raining so I can't go out for a ride, and my shiny new Trek Madone is sat in the shed gathering dust. Update at 14th November 2009

Collected the bike!!! Yes, much longer than the advertised 30 day maximum but it’s time to award some points to Trek France and/or the shop (I’m not sure which is responsible). When I collected the bike the Ultegra gears had been upgraded to the 2010 version (several hundred euros more expensive than the 2009 version originally selected and on which the bike price was based), and they threw in a free pair of carbon fibre pedals, and they apologised a lot and were very nice about the delay.

Trust me, this is a great leap forward from other customer service problems I have had where no effort whatsoever is made to put things right. So Trek France have been honorably discharged from the ‘poor customer service’ list!

Only problem now? Today it’s windy and raining so I can’t go out for a ride, and my shiny new Trek Madone is sat in the shed gathering dust.

]]> By: Johnny Norfolk http://www.francethisway.com/wp/trek-france/2009/10/comment-page-1/#comment-16049 Johnny Norfolk Tue, 27 Oct 2009 17:58:35 +0000 http://www.francethisway.com/wp/?p=1349#comment-16049 In Germany the frame sizes on cycles are still in inches and the tyres. as that is how the Brits set it up after the war, copper tube in in inches as well. So we in Britain spend a fortune changing to metric and the Germans dont bother. I still dont get this EU thing at all. Oh and dont forget the German Pound/pund ( weight ) loaf,still going strong. but it is in grammes in Britain. In Germany the frame sizes on cycles are still in inches and the tyres. as that is how the Brits set it up after the war, copper tube in in inches as well. So we in Britain spend a fortune changing to metric and the Germans dont bother.
I still dont get this EU thing at all. Oh and dont forget the German Pound/pund ( weight ) loaf,still going strong. but it is in grammes in Britain.

]]> By: Boris http://www.francethisway.com/wp/trek-france/2009/10/comment-page-1/#comment-16047 Boris Mon, 26 Oct 2009 15:57:27 +0000 http://www.francethisway.com/wp/?p=1349#comment-16047 I guess that cheers me up to know it's worse in Germany! I did send a note to Trek US to see if they could help sort something out but I don't know how able they are to intervene in the issues of a different country. I don't understand how it comes about really, especially for 'subsidiaries' of companies with such great brand value as Trek. I'm pretty sure it would be different in the US but perhaps people who have always lived in France or Germany don't know that different service levels exist elsewhere. I guess that cheers me up to know it’s worse in Germany! I did send a note to Trek US to see if they could help sort something out but I don’t know how able they are to intervene in the issues of a different country.
I don’t understand how it comes about really, especially for ‘subsidiaries’ of companies with such great brand value as Trek. I’m pretty sure it would be different in the US but perhaps people who have always lived in France or Germany don’t know that different service levels exist elsewhere.

]]> By: Johnny Norfolk http://www.francethisway.com/wp/trek-france/2009/10/comment-page-1/#comment-16046 Johnny Norfolk Mon, 26 Oct 2009 15:39:21 +0000 http://www.francethisway.com/wp/?p=1349#comment-16046 Phew what a mess. it is just so bad when firms behave like this. I think your first point is so important, Honesty. Things do go wrong. They forgot to order it. So instead of just admiting it and giving you a discount or something for the inconvienience they just give a cock and bull story. I have to say living on mainland Europe i found the customer service far worse than in Britain and my worst experiences were in Germany by far. They treat the custome as the problem and I could quote you so many stories, From the drunk Sky Dish fitter to the replacement alternator for Mrs Ns Corolla that after 3 months I rang Toyota in Swindon and sorted it from there. It really was dire. Phew what a mess. it is just so bad when firms behave like this. I think your first point is so important, Honesty. Things do go wrong. They forgot to order it. So instead of just admiting it and giving you a discount or something for the inconvienience they just give a cock and bull story. I have to say living on mainland Europe i found the customer service far worse than in Britain and my worst experiences were in Germany by far. They treat the custome as the problem and I could quote you so many stories, From the drunk Sky Dish fitter to the replacement alternator for Mrs Ns Corolla that after 3 months I rang Toyota in Swindon and sorted it from there.

It really was dire.

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